End user support

End USer Support

We offer multiple channels of support to cater to your requirements, including a self-service system, online chat and phone support.

Customer support process

Our customers support processes and service is second to none. We provide assistance to end users and our clients' staff.

We understand our partners and we know their time is limited due to the pressures of their role.

Experienced team of customer service professionals

We have an experienced team of customer service professionals who have many years experience using and supporting our system. Our team provide assistance on any aspect of the system and will take users through the system step-by-step if required.

Service provision hours

We provide customer service during:

  • Monday to Friday: 6.30am to 7.30pm (AEST) excluding New South Wales public holidays

Self-service support options

Self service:

For those that are keen to trouble shoot and seek their own resolution, we provide an extensive context-sensitive help system. Every page of the system provides step-by-step assistance just by clicking on the “Help” button, found on every screen.